SupplyHouse.com Reviews

I needed a rebuild kit for an anti backflow valve. I called around locally, and none were able to get the kit in less than two days. I ordered from Supply House at 4:00pm. The web site claimed it would be here the next day. I thought, "No way. I'm ordering late, I'll give it a couple of days." Not a chance. Kit showed up on my front door in 24 hrs to the minute. Absolutely amazing. The exact right kit, at a price near the lowest advertised online. Supply House is my first choice from here on out.

I have purchased from the SupplyHouse website several times, and had nothing but excellent experiences with them. Prices are very competitive, and most items are in stock and available for immediate shipment. Purchased items ship promptly and are very well packaged, so no damage on receipt. Emailed status updates are timely and accurate.

I found SupplyHouse.com after two very unpleasant experiences with a horrible PEX house in Brooklyn, NY. Supplyhouse is a reliable vendor of quality components, not just PEX. I am always concerned about the quality of components in my drinking water and I have every confidence in the quality of goods from this supplier. In addition, the customer service at Supplyhouse is OUTSTANDING. Instead of dealing with a mush-mouth, thuggish, buffoone from a high crime city, you get respectful, helpful, and personable customer service folks at Supplyhouse.com. So to recap, never buy anything from the New York City borough, use helpful merchants with decent staff, and buy quality materials at good prices.

By far better prices than any plumbing or irrigation store in my area. Prompt delivery. Always received what ordered. Never had a problem. I'm happy.

Great products, super fast shipping. Will certainly be my supplier from now on. Can't buy local - even if I could the service and quality is better than what I can get. Thanx!

order a part on 03/04/21 return item and they reccived on 03/12/21 calling on 03/24/21 they cannot find my trucking number after i give them trucking number they find in second
no money was returned by now
they promised that i will receiving by friday 03/26/21

Weird bookkeeping. They charged me the total amount up front and then immediately refunded me that amount and then tried to charge me again for each individual shipment as it was sent out. Chase flagged it for fraud and I had to make a bunch of phone calls and the lady at customer service said they get flagged for fraud all the time because of they way they charge accounts. On top of that because I was charged and then refunded and then recharged I exceeded my "pending" limit on my credit card and ended up having to give them a different card to actually complete the order and missed out on the cash back from a rather large purchase.
Reply: Amazon has hundreds of warehouses and just has internal bookkeeping to make sure the right warehouses get paid. Streamlining the process for customers would be in your best interest.

Ordered a part on Sunday paid for Wednesday delivery UPS delayed it to Thursday and delayed it to Friday. Not your fault that UPS sucks but you sent me the wrong part... called customer service and requested a refund because you guys couldn’t guarantee when I would get the part the correct part, I guess you couldn’t overnight the part? It was your mistake not mine. Not very a good experience with SupplyHouse I get it accidents happen but the part that I received was not even close to what I ordered. It’s a huge inconvenience that I had to call and explain what happened and I have to wait for you guys email the shipping label I have to box it up and drive it to a ups store and wait for my money to be refunded all because someone wasn’t paying attention.

Condenser blower died on heating unit. Supply House had the best price and fastest delivery. Sadly they waited until 530 pm the next day to ship the item so although they advertised day after next delivery, it was an additional day. Due to this I was forced to go buy the blower from the local shop and pay double the online price for it. They allowed me to return it but made me pay the shipping. So in the end I spent $300 for a $150 part and "donated" $15 to Supply House to learn not to do business with them.

always seem to have what I need in stock and they ship it very fast.

I am a first time customer and SupplyHouse.com exceeded my expectations. I placed my order late in the day on a Thursday and my filters arrived the next day! I price checked other sites and they were by far the best for what I needed and delivery was free based on my order total. I will definitely be a repeat customer!

I needed some Slatfin 80D radiator enclosures. Local supply houses wouldn't sell to me because I did not have a mechanical license, or did not have item in stock. Local home improvement store would sell to me on online at three times the price of Supplyhouse.com. Delivery was amazingly fast even during time of Covid-19 mail delays. Order was filled so fast, I couldn't add to it an hour or two after I placed it (and save a few bucks on shipping) because it had already shipped. Damn, that is fast. I ordered Friday evening, and received the radiator covers Tuesday around noon. I ordered another one on Monday, arrived Wednesday. Website is very easy to use for online ordering. Covers with securely packaged and well padded.